Which of the following characteristics makes it easier to measure the quality of a service,
relative to that of a product or facilitating good?
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  Outside experts are called in for strategic decisions
  Aim is to achieve competitive parity
  A manufacturing strategy is formulated and pursued
  Goal is to achieve competitive superiority
  None of the above
  Organizations collect data that are easily gathered
  Gathered data are not the most important to reach the organization’s goals
  There is an undue emphasis on measuring objective output performance
  Inputs measurements are used as a proxy for output completion
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Question 6
2 / 2 pts
  True
Which one of the following perceptual measures corresponds to a company that is in the
internally neutral stage of operational effectiveness?
The balanced scorecard approach relies not only on financial performance measures, but
includes customers, internal business processes, and organizational learning and growth.
Strategy maps can help define a balanced scorecard.
Which of the following is not a problem commonly found when monitoring?