C208 MGMT 6040
Change Management & Innovation
READINESS ASSESSMENT GUIDE
Q & S
©WGU 2025/2026
1. Multiple Choice: Which theory of change management
emphasizes the importance of communication and
employee involvement at all stages?
 a) Lewin's Change Management Model
 b) Kotter's 8-Step Change Model
 c) McKinsey 7-S Model
 d) ADKAR Model
 Correct Answer: b) Kotter's 8-Step Change Model
 Rationale: Kotter's model is renowned for its emphasis on
communication and the involvement of employees
throughout the change process.
2. Fill-in-the-Blank: __________ is a change management
approach that focuses on the people side of change and is
designed to help manage change on an individual level.
 Correct Answer: ADKAR Model
 Rationale: The ADKAR Model is a goal-oriented change
management model that guides individual and
organizational change.
3. True/False: Innovation is always a disruptive force in the
market.
 Correct Answer: False
 Rationale: Innovation can be either disruptive or
incremental. Disruptive innovation significantly alters
industry practices, while incremental innovation improves
existing processes or products.
4. Multiple Response: Select all that apply. Which of the
following are considered key drivers of change in an