URAC ACCREDITATION EXAM QUESTIONS AND ANSWERS
How do you communicate "copay differences" if the company is out of
network?
✔✔1) We send email notification and Billing will call the customer to
discuss high copays
What is the protocol if there is an immediate threat or danger to the
customer?
✔✔1) We stay on the line with the customer and have another team
member call 911
How often is your equipment updated?
✔✔1) We continuously work with the specific manufacturers and our
developer teams to update our equipment promptly when updates
become available.
How often is your equipment cleaned, calibrated, and randomly tested?
✔✔1) Fulfillment maintains daily and weekly logs of maintenance,
cleaning, and calibration of all machinery used to dispense medications
2) Random testing and auditing of equipment is owned by the site
leaders
How are equipment logs audited?
✔✔1) Compliance team audits the equipment logs at least month