WGU D204 MGMT 5010 Management Communication OBJECTIVE ASSESSMENT GUIDE Q & S 2025/2026 

1. Multiple Choice: Which theory of communication focuses
on the way messages are interpreted through the receiver's
personal filters?
 a) Transactional Model
 b) Constructivist Model
 c) Interactional Model
 d) Convergence Model
 Correct Answer: b) Constructivist Model
 Rationale: The Constructivist Model emphasizes the
receiver's background, experiences, attitudes, values, and
beliefs in the interpretation of messages.
2. Fill-in-the-Blank: The ___________ is a systematic
approach to understanding how messages are sent and
received within organizations.
 Correct Answer: Communication Process Model
 Rationale: The Communication Process Model provides a
framework for analyzing the components and barriers in
organizational communication.
3. True/False: Emotional intelligence has no significant
impact on management communication strategies.
 Correct Answer: False
 Rationale: Emotional intelligence greatly affects how
managers communicate, as it involves understanding one's
own emotions and those of others.
4. Multiple Response: Select all that apply. Which of the
following are key components of effective crisis
communication?
 a) Transparency
 b) Speed