WGU C204 MGMT 5010 Management Communication READINESS ASSESSMENT GUIDE Q & S 2025/2026

1. Multiple Choice: In the context of organizational
communication, which theory emphasizes the role of dialogue in
achieving mutual understanding and organizational effectiveness?
 a) Transactional Model of Communication
 b) Shannon-Weaver Model
 c) Coordinated Management of Meaning (CMM)
 d) Situational Leadership Theory
 Answer: c) Coordinated Management of Meaning (CMM)
 Rationale: CMM theory focuses on the joint actions that
construct social realities in organizational contexts, making it highly
relevant to management communication.
2. Fill-in-the-Blank: The __________ model is a linear model of
communication that views the communication process as a one-way
transmission of messages.
 Answer: Shannon-Weaver
 Rationale: The Shannon-Weaver model, also known as the
mother of all models, is a linear model that conceptualizes
communication as a one-way process of transmitting information.
3. True/False: Emotional intelligence is not a significant factor in
effective management communication.
 Answer: False
 Rationale: Emotional intelligence is crucial for management
communication as it involves understanding one's own emotions
and those of others, which is essential for effective leadership and
conflict resolution.
4. Multiple Response: Select all that apply. Which of the following
are key components of effective crisis communication?
 a) Timeliness