WGU C204 MGMT 5010 Management Communication OA PRE-TEST GUIDE 2025/2026

1. Multiple Choice: Which theory emphasizes the role of
communication in organizational control and consensus?
 a) Systems Theory
 b) Rhetorical Theory
 c) Critical Theory
 d) Contingency Theory
 Correct Answer: c) Critical Theory
 Rationale: Critical Theory focuses on the use of communication
to maintain power structures and control within organizations,
making it relevant to management communication.
2. Fill-in-the-Blank: The __________ model of communication is a
one-way process where a message is sent from sender to receiver
without feedback.
 Correct Answer: Linear
 Rationale: The Linear model is the basic one-way
communication model, which is foundational to understanding
more complex communication processes.
3. True/False: Emotional intelligence has no significant impact on
managerial communication.
 Correct Answer: False