USPS POSTAL EXAM 421 SSA ACADEMY 2023-2024 ACTUAL
EXAM 150 QUESTIONS AND CORRECT DETAILED
ANSWERS|AGRADE
Why is maintaining the sanctity of the mail one of the core
responsivities of the Postal Service - ANSWER- It instills customer
confidence
What chart is used to calculate pricing for PME PM and retail ground? -
ANSWER- zone chart
What premium service is used for individuals or companies that have
more mail each day then the largest box will hold? - ANSWER- Caller
service
What products are offered to provide the best value to the customer? -
ANSWER- premium products
You have a successful transaction when the SSA does what? -
ANSWER- makes an informed mutual decision with the customer on
products or services.
what is the minimum amount of time a customer can use premium
forwarding? - ANSWER- 2 weeks
what is the maximum amount of time that a customer can use premium
forwarding? - ANSWER- 12 months
How long is a change of address valid for? - ANSWER- 12 months the
mail is forwarded with an additional 6 months where mail is returned to
the sender with the new address affixed.
What is the included amount of insurance for PMEI? - ANSWER- $100
for document reconstruction
$200 for gifts/merch
Contract postal unit - ANSWER- not operated by postal employees but
off the same products and services
CDU - ANSWER- Customer Display Unit
mPOS - ANSWER- Mobile Point of Sale
lobby assistants use this device to improve the customer experience, as
well as make it easier to assist customer and reduce WTIL
SSK - ANSWER- Designed to process up to 80% of transactions
normally handled at the retail counter
WTIL - ANSWER- Wait Time in Line
EMV - ANSWER- Euro pay, Mastercard, Visa
Chip cards
What year was the first postage stamp issued - ANSWER- 1847
Postal Bulletin - ANSWER- the official source of updates to postal
policies and procedures including lost/stolen money order list and the
bad check list.
How often is the postal bulletin issued? - ANSWER- bi-weekly
Media mail may not contain what? - ANSWER- advertising
What value of insurance is included with PMI? - ANSWER- $100 for
Document reconstruction
$200 for Gift/Merchandise
What is the maximum declared value for a 1st class international
package services? - ANSWER- $400
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