Student Resource Scandura, Essentials of Organizational Behavior, 3e SAGE Publishing Latest Update
Sample Answers to In-Text Questions
Note: Answers to Case Questions are available in the Case Notes. Answers to Toolkit Activities
are personal to the student therefore there are no sample answers.
Chapter 1: What Is Organizational Behavior?
Critical Thinking Questions
1. Why does asking these questions improve employee buy-in for the implementation of
plans? Are there other questions you feel are important to ask?
Question Location: What Is Critical Thinking?
Ans: These questions help employees view the organization from multiple perspectives other
than just as an employee. It helps them think like an owner or senior manager who can improve
their critical thinking about the organizations they work for. Other questions might include: How
do our customers perceive our company? How would we like our customers to view our
company? Are we prepared for unexpected changes to our organization? How can we improve
our products/services?
2. Why do you think that Theory X/Y has had such a strong influence on understanding
leadership? Can you think of other assumptions that managers may hold in their
subconscious minds that influence how they treat their followers?
Question Location: Applying Critical Thinking to Theories in Organizational Behavior
Ans: McGregor identified beliefs that managers held about their employees. Most ―Theory X‖
managers are not aware of their underlying assumptions that influenced their behaviors. By
identifying these assumptions, leaders could change their behaviors to reflect more realistic
beliefs ―Theory Y‖ about followers. Some managers may believe that their employees are
dishonest, not very intelligent, and unable to think creatively.
3. Is employee productivity the most important outcome variable? If not, what outcome(s)
do you think is/are more important?
Question Location: Employee Withdrawal
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