Salesforce Field Service Lightning Exam
study complete solution
Field Service: Competing Goals and Objectives - Cost Savings
Revenue Growth
Customer Satisfaction
Employee Satisfaction
What is Field Service Management? - Deliver a superior customer experience
Integrated to contact center and Sales on one platform for 360 degree customer view
Drive out costs
Intelligent Work Scheduling gets right tech to the right job at the right time
Drive better field tech utilization
Real-time work management across any device
Drive more revenue
Mobile equip field techs with customer data for effective cross-sell and upsell
FSL: End-to-End Field Service Management - Intelligent & Optimized Scheduling:
Advanced scheduling logic, configured declaratively
Mobile and Offline capable:
Real-time work management and collaboration across any device
Native on Salesforce.com:
Easily sync with any other business process in your Salesforce Org

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jordancarter 6 months ago

This study guide is clear, well-organized, and covers all the essential topics. The explanations are concise, making complex concepts easier to understand. It could benefit from more practice questions, but overall, it's a great resource for efficient studying. Highly recommend!

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