RISE UP TEST ACTUAL EXAM 150 QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED ANSWERS) | ALREADY GRADED A+
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RISE UP TEST ACTUAL EXAM 150 QUESTIONS AND CORRECT DETAILED ANSWERS WITH RATIONALES (VERIFIED ANSWERS) | ALREADY GRADED A+
RISE UP TEST 2023-2024 ACTUAL EXAM 150
QUESTIONS AND CORRECT DETAILED ANSWERS
WITH RATIONALES (VERIFIED ANSWERS) |
ALREADY GRADED A+
You have arranged samples of a new line of baked goods. Customers are
complaining to you at the register that a child is touching all of the
samples. You don't see the child's parents anywhere. Which should you
do? - ANSWER- Ask another associate for help in moving the samples
out of the child's reach
Which is the BEST reason for a sales associate to know the store's
promotions and advertising? - ANSWER- To answer customers'
questions about price and location of the sale items
A wedding coordinator can't meet deadlines and has lost several
potential clients. Which of the following can the coordinator do to help
prevent losing future clients? - ANSWER- Gather information about
your competitors to identify ways to increase your efficiency
A customer brings in a shoe with a broken strap. Which of the following
questions would be acceptable to determine how to assist the customer?
- ANSWER- What can I do to make this right?
A customer service representative takes a call from an angry customer.
The customer said he was charged three times for an order. What should
the representative do? - ANSWER- Listen, empathize (understand) and
fix the problem for the customer.
A customer purchased towels for their new apartment and is considering
adding a monogram (their initials) to the towels. The store policy states
that if this is done, the towels cannot be returned. The customer seems
concerned that the color might not be the exact color they need. What
should the sales person say in order to enforce the store's policy on
returns. - ANSWER- Say "please be aware the store policy on returns of
monogrammed/personalized items, and that they cannot be returned.
Where is the BEST place to look for vendor- supplied information on a
product? - ANSWER- The internet
What are the PRIMARY types of retail training for sales associates? -
ANSWER- Product knowledge and company policies and procedures
A customer placed a special order for floor tile and was told the order
would be ready in one week. Two weeks passed, and the customer called
to check on their order. What should you do? - ANSWER- Apologize to
the customer for the delay, get their order information and follow up on
the order for them
What is the BEST way to communicate the benefits of a product? -
ANSWER- Share your personal experiences about using the product
A preferred customer is at the register collecting a gift from a mailed
promotion they received. The next customer in line wants a gift too and
is getting angry. Which should the sales associate do? - ANSWER-
Explain to the angry customer the qualifications to become a preferred
customer and how to receive the free gifts
A sales associate begins to help a customer he believes was next to be
served. A second customer interrupts saying they should be next in line.
The BEST way for the salesperson to respond is: - ANSWER- Find
another sales associate to help one of the customers
A customer is to leave on a trip to Europe in three days, but discovers
the zipper on his suitcase is broken. He has found a suitcase on your
company's website that he wants to purchase but your store does not
have it in stock. You can order it for him though. What should you do? -
ANSWER- Tell the customer you can order the suitcase he wants, and it
will be delivered to his home on time if he is willing to pay for overnight
delivery
As a sales associate, what's the BEST reason to know the competition
and be aware of their promotions? - ANSWER- To be prepared to
answer your customers' questions
What's the MOST important information a sales associate must get from
a customer in order to have their order shipped to someone as a gift? -
ANSWER- Name, address and phone number of the recipient who will
get the gift
A sales associate sees a customer put a shirt in a bag without paying for
it. What should the associate do? - ANSWER- Notify management or
store security
jordancarter 7 months ago
This study guide is clear, well-organized, and covers all the essential topics. The explanations are concise, making complex concepts easier to understand. It could benefit from more practice questions, but overall, it's a great resource for efficient studying. Highly recommend!
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