HI 230 Foundations of Healthcare Quality, Statistics, & Performance Improvement FINAL READINESS GUIDE Q & S 2025/2026

1. Multiple Choice: Which of the following is a key component of
healthcare quality improvement?
 a) Cost reduction
 b) Patient satisfaction
 c) Compliance with regulations
 d) All of the above
 Correct Answer: d) All of the above
 Rationale: Healthcare quality improvement is a multifaceted
approach that includes cost reduction, enhancing patient
satisfaction, and adhering to regulations.
2. Fill-in-the-Blank: The ________ model is a systematic
methodology used for improving healthcare quality and involves
Plan, Do, Study, Act cycles.
 Correct Answer: PDSA (Plan-Do-Study-Act)
 Rationale: The PDSA cycle is a widely recognized model that
helps healthcare organizations in continuous quality
improvement.
3. True/False: Statistical process control cannot be applied to nonquantitative data.
 Correct Answer: False
 Rationale: Statistical process control can be applied to both
quantitative and qualitative data to monitor and control processes.
4. Multiple Response: Select all the statistical tools that are used
in healthcare performance improvement:
 a) Control charts
 b) Pareto charts
 c) Fishbone diagrams
 d) Gantt charts
 Correct Answers: a) Control charts, b) Pareto charts, c)
Fishbone diagrams