after-sales service - answerhelp and information provided to customers after they have bought a product back office - answerwhere the administrative work of a business is carried out call center - answeroffice where large numbers of telephone enquiries are handled complaint handling - answerresponding and resolving customer satisfaction problems customer relationship management (CRM) - answermanaging a company's interaction with current and potential customers customer base - answergroup of customers who repeatedly purchase goods or services of a business customer card - answerused by businesses to reward customers for buying goods and to record information about what they buy customer experience - answerentirety of interactions a customer has with a company and its products customer loyalty - answerlikelihood of previous customers to buy again from a specific supplier existing customers - answerpeople who have already purchased an organization's goods or services, typically within a designated period of time helpdesk - answerservice providing information and support to customers/employees loyalty program - answerprogram which offers benefits to frequent customers outsourcing - answercontracting internal activity to an outside supplier product update - answernewer edition of an existing product reliability - answerquality of being trustworthy or of performing consistently well sales support - answerhelp given to sales representatives *billing system* - answerprocess which sends invoices to customers for goods or services *buying habit* - answerhabitual purchasing behaviour of customers *cross-selling* - answerselling an additional product or service to an existing customer *customer engagement* - answerdegree and depth of brand-focussed interactions a customer chooses to perform *customer requirement* - answerparticular characteristic and specification of a good or service as determined by a customer *customer retention* - answerability of a company to keep its customers over a specified period *customer service representative* - answerperson who interacts with customers on behalf of an


No comments found.
Login to post a comment

jordancarter 7 months ago

This study guide is clear, well-organized, and covers all the essential topics. The explanations are concise, making complex concepts easier to understand. It could benefit from more practice questions, but overall, it's a great resource for efficient studying. Highly recommend!

plaidd 2025 years ago

This document featured in-depth analysis that made learning easy. Such an superb resource!
Login to review this item
Q. What will I receive when I purchase this document?
A. You will receive a PDF that is available for instant download upon purchase. The document will be accessible to you at any time, from anywhere, and will remain available indefinitely through your profile.
Q. Satisfaction guarantee: how does it work?
A. Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Q. Who am I buying these notes from?
A. you are buying this document from us learnexams
Q. Will I be stuck with a subscription?
A. No, you only buy these notes for $ indicated . You are not obligated to anything after your purchase.
Q. Can learnexams be trusted?
A. check our reviews at trustpilot
Price $5.00
Add To Cart

Buy Now
Category exam bundles
Comments 0
Rating
Sales 0

Buy Our Plan

We have

The latest updated Study Material Bundle with 100% Satisfaction guarantee

Visit Now
Processing