CMGT 4300 FINAL EXAM QUESTIONS AND ANSWERS COMPLETE RATED A 100% VERIFIED.
4. Kerzner says that emphasis is being placed on strategic quality
management such as:
a) Quality has become a competitive weapon.
b) Quality is linked with profitability
c) Quality is defined by the supplier
d) All of the above
e) A and B only
Correct Answer -e) A & B only
5. The history of quality includes multiple distinct eras which are:
a) Quality inspection
b) Quality control
c) Quality assurance
d) Total quality
e) All of the above
Correct Answer -All of the above
6. Total Quality Management has three (3) elements which are:
a) Total: Organization wide
b) Quality: Customer satisfaction
c) Management: Systems of managing