CISR (Agency Operations) SELF TEST
QUESTIONS AND CORRECTLY
ANSWERED.
Form of reinsurance in which a contract automatically establishes the
terms for reinsuring a class or classes of business.
✔✔Treaty Reinsurance
Form of reinsurance using offer and acceptance of individual risks in
which, under a contract of reinsurance, the reinsurer retains the faculty
accept or reject each risk offered by the ceding company.
✔✔Facultative reinsurance
Which is the most important component of face-to-face communication?
✔✔Body Language
The four primary communication skill areas are:
✔✔Listening, speaking, writing, and body language
Face-to-face non-verbal communication with customers is improved with
each of the following, except:
✔✔Maintaining constant direct eye contact
Which one of the following does not normally apply regarding the use of
social media in an insurance agency?
✔✔Most agencies provide their staff with a personal email address.