CIPS L4M5 (Commercial Negotiations) LATEST UPDATED STUDY GUIDE RATED A.
Emotional Quotient (Emotional Intelligence) is the set of skills that
✔✔enables us to make our way in a complex world - the personal, social
and survival aspects of overall intelligence, the elusive common sense and
sensitivity that are essential to effective daily functioning.
EQ seeks to measure emotional intelligence and is centered on abilities
such as the following
✔✔- Identifying emotions
- Evaluating how others feel
- Controlling one's own emotions
- Perceiving how others feel
- Usng emotions to facilitate social communication
- Relating to others
The JCA Global model of emotional intelligence
✔✔Personal Intelligence:
Behaviour- Self management
Feeling- Self awareness
Attitude- Self regard
Interpersonal Intelligence:
Behaviour- Relationship management
Feeling- Awareness of others
Attitude- Regard for others
The JCA Global model of emotional intelligence consists of two parts
✔✔- Personal Intelligence: having positive self regard, being self aware
and managing your behaviour effectively