CAHIMS UNIT 4 EXAM WITH CORRECT VERIFED QUESTIONS AND ANSWERS LATEST UPDATE
1. Which of the following roles is the best to conduct a workflow analysis of the current state of a
process?
The expertise of the process analysis and workflow redesign specialist The EHR vendor's
specifications
The collective experience of all clinic staff
The knowledge of a clinic's office manager: The collective experience of all clinic staff
2. Which of these steps in conflict resolution helps ensure all participants will cooperate going
forward?
Review project goals
Delineate conflict
Engage users in resolution process Focus discussion
on specific conflict Facilitate discussions
Call for consensus
Act to implement solution: Call for consensus
3. Which of these steps in conflict resolution best describes the skills and knowledge a workflow
redesign specialist applies to bring together differing factions and to inspire them to seek a
solution?
Review project goals
2 / 59
Delineate conflict
Engage users in resolution process Focus discussion
on specific conflict Facilitate discussions
Call for consensus
Act to implement solution: Delineate conflict