BUSOBA 3230 Exam 1
Operations Management is defined as "The systematic design, direction, and control of
processes that transform inputs into services and products for internal, as well as
external, customers". Therefore, operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her
home. She is therefore a customer of Sherwin-Williams and is
___________________________ in the supply chain.
strategic
competitive
upstream
downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
if the appointment is missed, it cannot be stored for another time.
there is very little customer involvement.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in
the United States. In a recent advertisement aired on local television, Aldi claims: "you
will like our products but love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners
Based on the operational decisions discussed in the in-class video, what appear to be
the competitive priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery