BUSMHR 3200 Exam 1 Inks
Basic levels within the organization
individual, team, organization level
Derailers
-insensitivity to others
-poor working relations
-inability to build or lead a team
-authoritarianism
-inability to change and adapt
Human relations movement
-increasing numbers of studies/writings from behavioral scientists focusing on the
"human" factor
-collective bargaining legalized in 1935; management looking for other ways to manage
workforce
McGregor's Theory X vs Y
one doesn't replace the other; just different perspectives on people
Theory x
-People dislike work and
avoid it whenever possible
-People need to be coerced
to work
-People require close
supervision at all times
-Most people prefer to be
directed, have little ambition
and avoid responsibility
-top down hierarchal
Theory y
-Work is seen as a natural
activity, like play or rest
-Given objectives, people can
be very self-directed
-People become committed to
objectives with some reward
-Most people are ambitious and can accept (and seek out) responsibility